Terms and Conditions


This User and Software License Agreement (“USLA”) is a legal agreement between you and iDoc24 AB, registration no 556746-4721, c/o Stockholm Innovation & Growth (STING), Growhouse: Isafjordsgatan 39B, 164 40 KISTA, Sweden, (“iDoc24″). This USLA applies to the use of the iDoc24 service (the “Service”) and the software originating from iDoc24, and all contents and contents programs offered by iDoc24 (the “Software”).

Please read this USLA carefully.

By using all or any portion of the Software originating from iDoc24, you accept all the terms and conditions of this USLA. To install the Software and/or download the corresponding software updates, upgrades or supplements to any device, or to send content to iDoc24 through the www.iDoc24.com/ (the “Website”), is considered use of the Service and the Software as applicable. By using the Service you agree to iDoc24 handling your submission, information and image, to respond to your query.

If you do not agree to the terms of this USLA, you are not entitled to use the Software or Service.

The Service that iDoc24 provides does not in any way replace a traditional face-to-face examination by a dermatologist.
iDoc24 is an anonymous medical information service based on visual images and text. The service complies with EU (European Union) legislation and is intended to be used by EU citizens residing abroad in search for medical information. Following the submission of a case, a dermatologist will assess the image and any accompanying information and update the case. The medical information provided is based on the information at hand and should not be regarded as a definitive diagnosis, but merely as guidance and a complement to an initial internet search for medical information. When in doubt about your health see a doctor or dermatologist in person or if an urgent situation arises, call your local emergency number.
Further information regarding the Service’s inherent limitations and limitations as to certain skin conditions can be found on the Website.

The price of the Service is the price announced on the Website or through the Software at the time of your use of the Service. iDoc24 reserves the right to change the price without notice. It is therefore important to check the price before use of the Service. VAT is included in all announced prices.
If any erroneous transactions are made, a case-by-case inquiry will be made and if the payment is shown to be erroneous, a refund will be made in an appropriate manner.

iDoc24 aims to deliver a reply to your query within 24 hours. If iDoc24 has not responded to your query within 48 hours, the consultation fee paid will be refunded upon demand.
When you use the Service through an iPhone, payment is made through the Apple App Store. Regarding the payment, Apple App Store terms and conditions apply. When you use the Service through an Android device, payment is made through Google Wallet. Regarding the payment, Google Play Store terms and conditions apply. When you use the Service through the Website, payment is made through Payson or PayPal. Regarding the payment, the respective third-party payment system terms and conditions apply.

This USLA grants a license (“License”) that permits you to use the Software. This License is non-exclusive and non-transferable. This License does not grant any rights to obtaining future upgrades, updates or supplements of the Software. If upgrades, updates or supplements of the Software are obtained, however, the use of such upgrades or updates is governed by this USLA and any amendments to it unless other terms accompany the upgrades, updates or supplements in which case those terms apply.

All copyright and other intellectual, industrial and/or proprietary rights to the Software, and all content provided through the Service, are owned by iDoc24. iDoc24 permits you to use the Software only in accordance with the terms of this USLA. All rights not specifically granted in this USLA are reserved by iDoc24. You grant iDoc24 a non-exclusive license to use the image(s) provided by you in the use of the Service for all commercial and scientific uses.

Renting, lending, public presentation, performance or broadcasting or any other kind of distribution of the Software is prohibited. Other than as permitted by applicable legislation, you will not, and you will not allow any person to, modify the Software or any part thereof, to analyze it by means of reverse engineering, to decompile or disassemble the Software or to make products derived from it.

All information received from you and the corresponding answers are kept separate from any details of your Apple App Store ID, Google Play ID, Payson ID, or PayPal ID. No IP number, UDID number, phone number, location tracking (other than the City/Country provided in the query) is collected. The interest of iDoc24 is that you remain anonymous. Completed files are saved with only the unique case number that you receive. Neither the responding dermatologist nor iDoc24 can in any way identify the person behind a query. User submissions may not contain anything that might reveal their identity. You should keep your case number in a secure place and not share it with others. If you do choose to contact iDoc24 for any reason such as but not limited to providing feedback, requesting a refund, reporting a bug, we encourage you to create an anonymous email account without any identifiable features such your name.

Skin diseases can be difficult to diagnose and treat. The Service that iDoc24 provides does not replace a traditional face-to-face examination by a dermatologist.
Neither iDoc24, including all employees or affiliated individuals such as partners or contractors cooperating with iDoc24, nor any dermatologist working for iDoc24 under contract or other agreement, are in any way responsible for any direct or indirect loss or damages in connection with the advice given. This includes any consequences following any decision that you make on the basis of the advice obtained through the Service.
iDoc24 shall bear no liability for errors in the Service unless as required by law. This includes all direct or indirect liability for typographic errors, errors in information, errors in the specification, errors in pictures and illustrations, delivery delays, Service downtime, loss of case data.

iDoc24 reserves the right to amend any information, including but not limited to prices, specifications and product offerings without prior notice. Current information is found on the Website and through the Software.

If and to the extent that iDoc24 performance in fulfilling the obligations pursuant to this USLA is, hindered or delayed due to circumstances beyond the reasonable control of iDoc24, such as, lightning, labour disputes, fire, acts of war, requisition, seizure, currency restriction, riots and civil disorders, shortage of means of transportation, shortage of goods, amendments to regulations issued by governmental authorities, intervention of authorities (each, a “Force Majeure Event”), then iDoc24 shall be excused from any performance or liability of those obligations affected by the Force Majeure Event for as long as such Force Majeure Event continues. If iDoc24 performance is prevented, hindered or delayed by a Force Majeure Event iDoc24 shall immediately notify you of the occurrence of the Force Majeure Event via the Website. iDoc24 shall, however, always mitigate the effects of the Force Majeure Events.

Without prejudice to any other rights, iDoc24 may immediately terminate this USLA if you fail to comply with any of its terms and conditions. Termination will result in an indefinite ban from the Service without the possibility of compensation for your costs spent. The provisions of this USLA, which by their nature are intended to survive termination, will remain in effect after termination of this USLA.

This USLA (including any addendum or amendment to it which may be supplied with the Software) is the entire agreement between you and iDoc24 relating to the Software and it supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this USLA. If any provision of this USLA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.

The English version of this USLA is the authoritative version. Any translations are provided for convenience only.

This USLA and any disputes related to this USLA or to the use of the Service or Software are subject to Swedish law and all disputes arising from their use shall be settled by the courts of Sweden.

At this time the iDoc24 service does not have advertisements. In the case that advertisement is one of the monetization mechanisms for the service, this will be made apparent in the app or on the website. All advertisement as well as other commercial instruments will be clearly separated from the original content of the app or web page, so that a clear distinction is apparent.


“USLA Header” for other languages

The English version of this USLA is the authoritative version. Any translations are provided for convenience only.

La versión en Inglés de esta USLA es la versión autorizada. Las traducciones se proporcionan únicamente para su comodidad.